CFL Live: 2018 International Streaming Support | FAQ

Frequently Asked Questions

To order an online Subscription or Pay-per-View (PPV) service you need to first create an Account and then enter payment information. Upon selecting a Package you will be asked to create an Account. Note that creating an Account does not require any payment details. Once you select a package, you will be required to enter in payment information. Please review your order carefully before completing your purchase. You will receive an email confirmation of your transaction.

IMPORTANT: Before purchasing services, users are advised to view the CFL INTERNATIONAL SERVICE promotional stream. If you cannot see the demonstration stream playing, your device is not supported.

How do I create an Account?
Select the Login from the main menu. You will be requested to create a username and password. You are not charged for creating an Account.
What types of transactions are supported?
Online payments can made by Visa, MasterCard or American Express.
Why is my card being declined?
Your card may be declined for a number of reasons. When our payment processor submits a charge to your bank, your bank will typically have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as the cardholder's spending habits, account balance, and card information like the expiration date and CVV/CVC security number.
Some declines are self-explanatory, such as incorrect information being submitted or insufficient funds. The most frequent reply we get from banks (and the most frustrating for consumers) relates to possible fraud. Since fraud detection signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and the cardholder previously had a successful payment, a future charge may still be declined by a bank’s overzealous fraud system.
If all of your card information seems correct, it is best to contact you bank directly and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders – they cannot discuss this with the merchant.
If your card is declined, the easiest way to proceed with a purchase is to try another credit card.
How will I be charged?
As soon as you complete an order your credit card will be debited. The transaction total will match your exact online charges and you will be emailed a receipt. For further information, see our Terms & Conditions. You will incur a one time charge for the game or package that you have selected. Transactions will appear on your statement as being provided by "CFL LIVE YARE TV". We do not automatically renew Subscriptions.
What devices can I watch the service on?
The service is designed and supported for viewing on PC, Android phones and tablets, and iOS phones and tablets. The sire is responsively design and can be viewed on a variety of screen sizes. For those with a Google ChromeCast or Apple AirPlay device, you can cast to your big screen as well.
How do I get a refund?
You are responsible to test your system to ensure that you have adequate bandwidth and processing power on your device to view the content. Refunds are only granted under extenuating circumstances, at the sole discretion of Yare. Refunds are not granted as a result of end user connectivity and computer issues. In the event that a competition or event is cancelled or the stream becomes unavailable form the source, refunds will be granted. Please see our Terms & Conditions. Questions regarding refunds can be emailed to cfl.support@yaretv.com.
Who do I contact for billing questions?
Billing questions can be directed to cfl.support@yaretv.com. Please note the service you are subscribing to in the Subject line.
What is the production quality like?
All games are produced by TSN. The production quality is amazing! Streams are processed for viewing on PCs, phones and tables in HD. Click to enjoy a sample of the CFL INTERNATIONAL SERVICE.
How do you stream your content?
Our live internet video streams are delivered via adaptive streaming technologies. The stream constantly adapts automatically to deliver the best quality playback based on your available bandwidth and processing capabilities. We currently deliver 720p video at bitrates ranging from 400kbps to 3,500kbps. Lower bitrates deliver to smaller screens such as mobile, while higher bitrates provide a great viewing experience on large screens – including connected TVs.
I missed the live event, can I watch later?
Yes! Whether you missed the event live or want to watch it again, all events are available for on demand viewing. Games are made available for on-demand viewing within 10 minutes of the program ending. Season and Team pass subscribers can access on-demand games all season long while single game subscribers can access purchased games up to 48 hours after the game has concluded. 48 hours after the game has concluded.
What kind of Internet connection do I need?
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience.
In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.
How do I get Chromecast the video to my TV?
There are there are a few ways to get the content onto a large screen TV:
  • 1. In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connect TV. For further information on how to Chromecast visit https://www.google.com/chromecast/learn-tv/
  • 2. To use AirPlay, you will require an Apple TV device connect to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, IPad or Mac) to Airplay. For further information visit https://support.apple.com/en-ca/HT204289
  • 3. If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/
  • 4. New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology we are unable to warrant that third -party casting technologies will work with the system.
Are there geographic and/or blackout restrictions?

Certain content may be subject to blackouts and/or restricted to certain countries or territories. Any such restrictions are clearly defined on the offer page and within the accompanying terms and conditions.

Note that geo detection is done at both the page and player level and may, at times, involve cross referencing of credit card address information. Purchases made through proxy servers to avoid geo restrictions and/or blackouts are strictly prohibited. If detected, services will be terminated and no refunds will be issued.

The CFL Live Service is Not Available in the following areas: Canada, United States (and its territories), Argentina, Australia, Brazil, Canada, Caribbean, Chile, Colombia, Ireland, Mexico, New Zealand, Pacific Rim (Cook Islands, Fiji, Marshall Islands, Micronesia, Palau, Western Samoa, Tahiti), Peru, Philippines, Sub-Saharan Africa (Botswana, D.R. of Congo, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Malawi, Namibia, Nigeria, Rwanda, Swaziland, South Sudan, Sierra Leone, Tanzania (inc. Zanzibar), Uganda, Zambia, Zimbabwe), United Kingdom